AMS - Application Management Service

The building of robust systems capable of meeting the needs of the business areas is paramount for the development of every company. But just as important is the ability to ensure the availability, performance, and implementation of continuous improvements in those environments or systems.

With this in mind, Iteris has a technical team specialized in the management and support of mission-critical environments and applications, from monitoring to implementation of improvements.

How we do it

  • We work as an extension of internal Service Desk staff either by segregation of responsibilities or as 2nd or 3rd level of escalation;
  • We use ITIL best practices to ensure real incident management and, when they become recurrent, we pass them on to the problem management team;
  • We have a web portal to keep the customer informed about the status of their incidents, giving transparency to the management of calls and requests for support.

Hiring options

The service can be hired with flexible volumes of monthly hours, according to the size of the environment and its complexity: business hours (8x5), extended business hours (12x5) and also 24x7.

There’s more: the hired AMS hours can also be used for solution improvements!